Dos Dekada

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Lumipas na pala ang dalawang dekada
Na ikaw ang aking laging kasama
Anim na taon na magkasintahan
Labing apat na taon na kasagutan.

Mga nagdaang taon na puno ng pagkukunyari
Teka, ibig ko palang sabihin ay pagpupunyagi.
Ikaw lamang ang aking kanlungan at bato
Ang aking kinontratang ipukpok sa aking ulo.

Sa aking paboritong asawa, kaibigan, kaaway at kabit.
Heto pa sa susunod na dalawampung taon
Tayo ay parang bigas at alak, mas mainam kapag laon.

Nung panahong masaya kami ;P

Whose mess is it?

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Food for thought for operations people.

If you are doing support work and using a ticketing system that doesn’t provide a link or information to contact the administrators then you become responsible for connecting that request to the administrators. You cannot expect end users who are twice-removed from the administrator team to have the means to contact them directly. The very least you can do is to ensure the concerns are forwarded to the next link in the chain and avoid shoving the end user to fumingly face a brick wall when they are given the curt response of “it is not my scope”.

Image courtesy of pxhere.com

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