Lately I am seeing attestation forms in the projects I am working in wherein the contents are split across multiple checkboxes followed by a submit button. The beef I have is that the submit button will only be valid/enabled if all checkboxes are set to checked/true.
The problem with this approach is that it gives the wrong perception that you can say I dont agree to one or more of the provided options and you can still proceed. I assume the intent was to increase the possibility that the reader goes through each line but this is still bad form. The assumed intent does not guarantee that readers actually read the lines. All this does is increase the frustration of doing 5 more unnecessary clicks to the form.
If it was up to me, I will just list down the lines and then just put a checkbox at the bottom that states that the reader confirms to reading all the lines and agrees to follow them. It bears the same weight and legality, with 5 lesser clicks.
Gist: When paying via your online wallets then make sure to take a screenshot before payment.
My internet provider bill (from PLDT) is nearing its due date and I was paying the last few month’s bills via my Maya.ph wallet to take advantage of the crypto coin “cashback” feature. I logged into my Android app and saw that I still have more than 6000 pesos in the wallet which is sufficient to pay for my internet bill. I proceeded with paying for the bill using the saved template and adjusted the amount to Php1900.
Upon submission, the app encountered an error that it didn’t receive a response from the provider and to try again a few minutes later. When I refreshed the app home page my wallet balance dropped to Php4200 but there is no transaction listed for it. I waited for 5 minutes to refresh the Maya app but everything remained the same.
The Maya chatbot is useless and doesn’t want to connect me to a human helpdesk agent so I called up the Maya hotline. The agent who answered it is helpful enough but she does not have any ability to view my prior day balance to confirm the deduction. She can only confirm that there is no new transaction logged to my account since what she saw is the last payment I made a few days back. She suggested to call the PLDT hotline instead and to email support@maya.ph to do a deeper check and to request for an online receipt if needed. It has been 2 days and yet there is still no response on my request except for the automated ticket number.
I dont have any tangible proof other than this claim so it will be very easy for Maya to say it didn’t happen. This is a very costly lesson in proper documentation, and a very negative experience that will prevent or at least minimize my use of the Maya payment system in the future.
SLA – the maximum amount of time that a task can be put off that the requester cannot contest except to raise the cost by involving higher-paid individuals to increase the imaginary priority shown to external users.
Sometimes misunderstood to be the time needed to require work to be completed.
If you are doing support work and using a ticketing system that doesn’t provide a link or information to contact the administrators then you become responsible for connecting that request to the administrators. You cannot expect end users who are twice-removed from the administrator team to have the means to contact them directly. The very least you can do is to ensure the concerns are forwarded to the next link in the chain and avoid shoving the end user to fumingly face a brick wall when they are given the curt response of “it is not my scope”.
Sometimes giving up is the only option. Shelving it. Lowering the priority. Putting it in the backburner for a later time.
Give up with the hope that someday might be a better day to try again; that on that fateful day you will have the numbers and support to cross the pitiful gap that for all it’s worth could be the chasm between two continents.
“He will win who knows when to fight and when not to fight”
– one of the essentials of victory, Sun Tzu, Art of War
Kung sa pagmamalaki sa iyong anak ay ipinangangalandakan mong siya ay “Top One” ay ibig sabihin ay TANGA KA. Oo matalino ang anak mo pero kitang-kita na di nagmana sa iyo. Mabuti na lang mareremedyuhan pa yang katangahan na yan. Maipapayo ko sumabay ka pag grammar ang lesson. Mas mahaba lang sabihin pero subukan mong sabihin na “Top of the class” ang iyong anak. Ito ay isang tanggap na idiyoma (idiom) para sa isang nangunguna sa pangkat.
Ngayon kung sakaling di naman siya ang nangunguna pero kasama sa grupo ng mga nangununa sa kanilang klase ay huwag mo naman sabihing halimbawa na “top three” ang anak mo. Hindi naman triplets yan kasi di mo naman sinabing “mga” anak mo. Third of his/her class ang tamang pananalita na kailangang gamitin, o kung ano mang pwesto ang kinabibilangan nya. Pwede din sabihin na “kasama siya sa top five” kung gusto mong magpakumbaba at hindi tahasang sabihin kung ano ang pwesto ng anak mo (pwedeng siya ang una o pang-lima). Pero pakiusap, itigil na sana sa ikasampu. Kung lagpas na sa sampu ay wag ng ipagpilitan para lang makapagyabang. Suportahan mo na lang ang anak mo kung gusto nyang umabot at mapabilang sa “top ten” ng klase nya.
Huwag din sanang tawaging valedictorian o salutatorian ang inyong mga anak kung di naman pa siya graduating o gumradweyt ng elementary o high school. Meron lang iilang lebel o baitang ng pag-aaral na pwedeng gamitan nito. Saka ang valedictorian ay yung taong nagbibigay ng talumpating pamamaalam (valedictory coming from the root word valedictum o “pertaining to leave-taking”) habang ang salutatorian naman ang nagbibigay ng talumpating panimula (salutation). Nagkataon lamang na sa Pilipinas ang top two sa nakuhang grade point average ang binibigyan ng karangalan na gawin ang mga ito.
Ulitin natin:
Top One : para kang tanga pag ginagamit mo ito. Nangunguna sa laban na iisa lang ang kasali? Parang solitaryo lang ba?
Top three : gagamitin lang kung gusto mong ipatungkol ng sabay-sabay dun sa tatlong pinakamataas.
Valedictorian at Salutatorian : ginagamit lang sa mga miyembro o naging miyembro ng isang graduating class. Pwedeng isang mag-aaral, guro o kahit sinong bisita.
Ngayon kung estudyante ka pa pero gumagamit ka ng ganitong pananalita ay maipapayo ko na: anak mag-aral-aral din paminsan-minsan at hindi puro facebook at computer games lang ang inaatupag.
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