the boredom of ramfree17

SLA – the maximum amount of time that a task can be put off that the requester cannot contest except to raise the cost by involving higher-paid individuals to increase the imaginary priority shown to external users.

Sometimes misunderstood to be the time needed to require work to be completed.

Imagine an environment where standards are strictly enforced.
Where security is of paramount importance.

Now imagine that at the expense of productivity or rational reasoning.
Where compliance is dictated by the contents of a clipboard checklist.

Welcome to Hotel California.

Food for thought for operations people.

If you are doing support work and using a ticketing system that doesn’t provide a link or information to contact the administrators then you become responsible for connecting that request to the administrators. You cannot expect end users who are twice-removed from the administrator team to have the means to contact them directly. The very least you can do is to ensure the concerns are forwarded to the next link in the chain and avoid shoving the end user to fumingly face a brick wall when they are given the curt response of “it is not my scope”.

Image courtesy of pxhere.com

Sometimes giving up is the only option. Shelving it. Lowering the priority. Putting it in the backburner for a later time.

Give up with the hope that someday might be a better day to try again; that on that fateful day you will have the numbers and support to cross the pitiful gap that for all it’s worth could be the chasm between two continents.

“He will win who knows when to fight and when not to fight”
– one of the essentials of victory, Sun Tzu, Art of War

Gusto kong manalo sa Lotto
Hindi dahil ayoko ng magtrabaho
Kungdi dahil medyo sawa na ako
Magpaliwanag paulit-ulit sa mga tao.

Maikli na nga siguro ang aking pasensya
Marahil sadyang dahil tumatanda na
Kahit gustong idaan sa diplomasya
Kahit paimpit nais kong magmura.